Terms & Conditions
Terms & Conditions

Please take the time to read carefully these Terms & Conditions as they affect your rights and obligations, when you choose to purchase cryptocurrency from FASST LTD, hereinafter referred to as the “Company”, or “we” or “us”.

You can find below, information relating to who we are, how we will provide you with the currency, how we or you may amend and/or terminate our agreement and how we can handle a situation where a problem occurs with your order.

By placing an order to buy cryptocurrency from us, you agree that you have read, understood, and accept these Terms & Conditions, as well as our Privacy Policy and Cookie Policy.

Trading in cryptocurrencies is considered a high-risk activity. We encourage you to consult with an investment adviser or other qualified investment professional before placing an order with us.

1. Information about Us

FASST LTD is a company registered in England and Wales under registration number 11627207 acting as a cryptocurrency provider. Our main goal is the provision of a clear and accessible way for newcomers to enter the cryptocurrency market and purchase or sell cryptocurrencies.

2. How to contact Us

You can contact us in case you have any questions or complaints, for example if there is anything you do not agree with in these Terms & Conditions or if anything bothers you about these, by writing to https://ft.exchange/docs/TermsConditions.pdf When we use the words “writing” or “written” in these Terms & Conditions, this includes emails.

3. Trading in Cryptocurrencies

We provide our services to natural persons, i.e. individuals and legal persons, i.e. companies, partnerships or any other forms of undertakings (hereinafter the “Client”).

Please note that you will be required to provide to us customer due diligence information satisfactory to us. If you fail to do so, we will not be able to transfer any cryptocurrency to you (please see the “Money Laundering” section 14 below).

4. How It Works

If you decide to place an order, you will need to fill in your personal and contact information including your (i) Name, (ii) Surname, (iii) Contact Details and choose (i) the Cryptocurrency you want to purchase; (ii) the amount of money you wish to invest; (iii) the way you will pay for your order and; (iv) the e-wallet address you wish your purchased cryptocurrency coins to be deposited to.

The information that you provide to us must be accurate and complete and not false, inaccurate, incomplete or misleading. In case of any changes to such information, you must inform us within before placing the next order, by sending us an email at support@ft.exchange

You can pay either by (i) card payment on our website.

If you have chosen to pay via credit or debit card, you will be asked to fill in your card details and other information required in order to complete the submission of your order.

If we are unable to accept your order for any reason, we will inform you accordingly in writing and you will not be charged any fees. We may not be able to fulfill your order in including without limitation in the following situations:

  • where an error is found in the price or the description of the product;
  • where we are unable for any reason to meet a delivery deadline;
  • and where you did not provide us with the requested documents (please refer to Section 14 "Money Laundering" below).
5. Which cryptocurrencies can you purchase from us?

Please find the different types of cryptocurrencies we offer at:

https://bitcoin.org
https://www.ethereum.org https://tether.to/

Attention: The exchange rate of the cryptocurrencies fluctuates and changes throughout the day. Therefore, there may be fluctuations to the amount of your own currency you wish to exchange into your chosen cryptocurrency. Please note, that we will inform you about the exchange rate which applies to your situation when you will place your order.

6. Your right to make changes or cancel orders

If you wish to make a change to your order please contact us by sending us an e-mail at support@ft.exchange, and we will contact you without any undue delay by letting you know if the requested change is possible.
Please note that if you placed an order to purchase cryptocurrency from us and your order is completed with the exchange of the cryptocurrency, it will not be possible for you to cancel your order.
Where the requested change is possible, we will inform you about any changes that may occur either to the price of the cryptocurrency, the time of delivery or anything else that may be affected by the change you requested.
Where the requested change is not possible for any reason or if you do not agree with the consequences of the change, you can terminate our engagement by informing us that you withdraw your order (please refer to “Your rights to end the contract” section 9).

7. Our right to amend these Terms & Conditions

We may change these Terms & Conditions from time to time including without limitation:

  • to reflect changes in relevant laws and regulatory requirements; and
  • to implement technical adjustments and improvements, for example to address a security threat.

In case of a change (other than one prescribed by law), we will provide you with fourteen (14) business days’ written notice by e-mail informing of the change to be made.

The amendment of this Terms & Conditions shall be considered as accepted by you in case you do not object in writing to us of the said amendments and continue using our services.
Therefore, in case you do not agree with any of the intended changes, you must immediately notify us and cease using our services from the date the changes take place.

These changes will not affect the individual terms of your existing orders agreed with us based on which you exchange currency with us except where these are prescribed by and take effect under applicable law. In case where the changes are made because we are legally obliged to carry these out, they shall take immediate effect.

8. Delay in providing the currency

During the order process, we will inform you when we expect the cryptocurrency to be delivered to you.
We will not fulfill your order, in case you do not provide us with the requested customer due diligence information (please refer to Section 14 “Money Laundering” below) or with your e- wallet details. Therefore, if you refuse to provide us or you did not provide us with any such requested documentation within a reasonable time from when these are requested, we will not be liable for any delay in fulfilling your order and exchanging or delivering the cryptocurrency to you or refusing to execute your order.

Please note that we will not be able to transfer any cryptocurrency to you if you have not provided us with satisfactory customer due diligence information to us (please see Section 14 “Money Laundering” below) or your wallet details. We will not be responsible for exchanging or delivering the cryptocurrency late if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

Where the fulfillment of your order and the exchange or delivery of your cryptocurrency is delayed by 14 (fourteen) business days or more due to your failure in providing the requested customer due diligence information, then you acknowledge and agree that we are entitled to terminate our relationship with you and return to you the amount that you transferred to us less charges and expenses.

Our expenses and charges reasonably incurred in transferring the funds back to you will also be deducted from the amount returned to you.
We will not be liable for delays in fulfilling your order or other non-performance caused by a force majeure event that includes without limitation any of the following:

  • Government actions, the outbreak of war or hostilities, the threat of war, acts of terrorism, national emergency, riot, civil disturbance, sabotage, requisition, or any other international calamity, economic or political crisis;
  • Act of God, earthquake, tsunami, hurricane, typhoon, accident, storm, flood, fire, epidemic or other natural disasters;
  • Labour disputes and lock-out;
  • Breakdown, failure or malfunction of any electronic, network and communication lines (not due to our fault);
  • Any event, act or circumstances not reasonably within our control and the effect of that event(s) is such that we are not able to take any reasonable action to cure the default.

In such a case, we will contact you accordingly without any undue delay and we undertake to take all reasonable measures to minimize the effect of the delay. Where there is a risk of substantial delay, you are entitled to request the termination of our contract by sending us an email and receive a refund for any unfulfilled orders.

9. Your rights to end the contract

Our contract will be valid only for the limited time i.e. from the submission of your order until the fulfillment of your order and the exchange and delivery of your chosen cryptocurrency.

Please note, that our contract cannot be terminated, and you cannot ask us to cancel any order, if we have already executed the order and exchanged your currency into your chosen cryptocurrency in accordance with the details of your order form.

You are entitled to withdraw your order before we execute it, by sending us an email at support@ft.exchange. In such an event, we may deduct from the amount that we will refund to you, any fees incurred from the supply of our services to you or any other expenses incurred until we received your cancelling your order email.

10. Price and payment

You must make payment in advance of the amount you would like us to exchange into cryptocurrency.
We only accept payments via credit or debit cards. You must pay the full amount of your order on placing the order. Please note that due to the nature of cryptocurrency prices, we may need to revise the rate of exchange if payment of your order is delayed. If this occurs, we will inform you accordingly in writing.

11. Limitation of Liability

We are liable to you for any direct or foreseeable loss or damage caused by our failure to perform or due to defective and without reasonable care and skill performance of our duties and obligations under these Terms & Conditions. The Company shall assume no liability for any further claims, including without limitation, any loss of profit, indirect, consequential, punitive, incidental or special loss and/ or damage that is not reasonably and foreseeably arising out of or in connection with the use of our services, whether based on contract, tort, strict liability or otherwise. Please note, that a foreseeable loss and/or damage is any loss that we both estimate will arise over the duration of our engagement, e.g. if you inform us about the relevant risk during the submission of your order.

Any responsibility of the Company regarding the possible infringement of foreign laws in connection with the use of our services from abroad is expressly and completely excluded. We shall not be liable for an outcome of any transaction performed under incorrect or misleading information provided by you. Responsibility for the authenticity, accuracy and completeness of your details rest solely with you.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, or for fraud or fraudulent misrepresentation. In all other circumstances our liability to you shall be limited to the amount that you have transferred to us.

12. Indemnification

You agree to indemnify us, and any of our officers, directors, employees and agents from and against any claims, costs, losses, liabilities, damages, expenses and judgments of any and every kind (including, without limitation, costs, expenses, and reasonable attorneys’ fees) arising out of, relating to, or incurred in connection with any claim, complaint, action, audit, investigation, inquiry, or other proceeding instituted by a person or entity that arises or relates to: (a) any actual or alleged breach of your representations, warranties, or obligations set forth in these Terms & Conditions; (b) your wrongful or improper use of our services; and (c) any other party’s access or use of our services with your account information.

13. How we may use your personal information

We will use your information in accordance with the terms of our Privacy Policy.

14. Money laundering

Money laundering is the act of concealing proceeds from crimes, terrorism financing and other illegal activities into ostensibly “legitimate” income and assets.

We take any form of illegitimate use of our services very seriously and will not tolerate anyone taking advantage and abusing our services for such matters.

If we suspect that you are taking part or otherwise are involved in money laundering, terrorist financing or similar forbidden practices, we reserve the right to suspend your account and freeze any funds and not execute any orders, pending the outcome of an investigation without informing you. We reserve the right to report any suspicious activities to the National Crime Agency, the police or any other relevant authorities without your knowledge.

When placing your order, as an individual, you will be requested to provide us with certain documents as follows:

  • Copies of the photo page of your passport;
  • A utility bill (showing your name and residential address)

which must not be older than 3 (three) months old.

When placing your order, as an individual entrepreneur, you will be requested to provide us with certain documents as follows:

  • Сertificate of Conducting Business as a Sole Proprietor;
  • Certificate of Incorporation and Certificate of Good Standing;
  • Copies of the photo page of your passport;
  • A utility bill (showing your name and residential address)

which must not be older than 3 (three) months old.

When placing your order, as a legal person, you will be requested to provide us with certain documents as follows:

  • Certificate of State Registration of a Legal Entity;
  • Certificate of Incorporation and Certificate of Good Standing;
  • Memorandum and Articles of Association (resolution of sole member) of the legal entity;
  • Certificate of Registered Office;
  • Certificate of Directors and Secretary;
  • A copy of the trust deed/agreement concluded between the nominee shareholder and the beneficial owner, in case where the registered shareholders act as nominees;
  • A resolution of the Board of Directors of the legal person for the placing of an order(s) with us;
  • Documents and data for the verification of the identity of the persons, who are authorized by the legal entity to place order(s) with us;

You must provide us with certified true copies of the requested documentation, in high quality colour format.

We may require additional information from you to help verify your identity, address and assess your business risk, such as your date of birth and tax identification number.
We will not fulfill your order, until we have reviewed the documentation that you provide to our satisfaction. We have the right to reject your order, if you do not provide us with accurate, complete and satisfactory information. Additionally, we are entitled to request any further information at any time to verify your identity and/or address in accordance with the Money Laundering Legislation and Regulations.

More details regarding our AML Policy can be found at
https://ft.exchange/docs/Policy_for_Complaints_Handling.pdf
No coins or cryptocurrency will be released from us pending receipt of satisfactory customer due diligence documents.

15. Assignment

We may transfer or assign our rights and obligations under these terms to another organization and/or entity and we will inform you accordingly in advance. Under such circumstances, we will ensure, to the extent reasonably possible, that the transfer will not affect in any case your rights and interests.

You may not transfer or assign your rights and/or your obligations under these terms to another person, without our prior consent.

No other third party or person has any rights under these Terms & Conditions.

16. Severability

Each of the paragraphs of these terms operates separately. If for any reason a court of competent jurisdiction or a competent authority finds any provision of these Terms & Conditions invalid or unenforceable or illegal or contravening any rule, regulation or law of any market or regulator, that part will be deemed to have been excluded from these Terms & Conditions from the beginning, and these Terms & Conditions will be interpreted and enforced as through the part or provision had never been included and the legality or enforceability of the remaining provisions of the Terms & Conditions or the legality, validity or enforceability of this provision in accordance with the law and/or regulation of any other jurisdiction, shall not be affected but should remain in full force and effect.

17. Notices

You agree that, unless otherwise notified in writing, any notices required to be given under this terms will be deemed to have been given if delivered by email, or sent by registered mail or by courier to each of us and you in accordance with the most current contact information you have provided to us, and the contact information for us posted on our website at https://ft.exchange. All notices shall be effective upon receipt, except that email notices shall be effective upon transmission.

18. Waiver

No failure or delay in exercising any of your rights, powers or privileges under these Terms & Conditions shall impair the same or operate as a waiver of the same nor shall any single or partial exercise of any right, power or privilege preclude any further exercise of the same or the exercise of any other right, power or privilege. The rights and remedies provided under these Terms & Conditions are cumulative and not exclusive of any rights and remedies provided by law. For example, if you do not pay us in full and we continue to fulfil your orders, this does not mean that you will not have the obligation to proceed with the payment of our services to you at a later stage.

19. Entire Agreement

These Terms & Conditions constitute the entire and exclusive agreement between us and you regarding its subject matter and supersede and replace any previous or contemporaneous written or oral contract, warranty, representation or understanding regarding its subject matter.

20. Dispute resolution and Governing Law

These Terms & Conditions shall exclusively be governed by and construed in accordance with the laws of England and Wales.
If an alleged breach, controversy, claim, dispute or difference arises between you and the Company out of or in connection with these Terms & Conditions, you hereby agree to try in good faith to settle this through negotiations with the Company. If we are unable to reach an amicable settlement, then the claiming party can bring legal proceedings in the court of England and Wales.